Shipping policy

Terms & Conditions

Payment Methods

We utilized Shopify Payments, Amazon Pay and PayPal for our payment processing, and thus accept the payment cards these services support. Please check with particular payment provider for details.

Shipping Information

We ship packages using various domestic and international services provided by UPS. We strive to ship orders by the end of the next business day and often should be able to ship same day. All shipments require a signature on delivery and all shipments are insured per terms of the carrier (Declared Value for UPS). We do not ship on Saturdays, Sundays, or official U.S. Holidays.Clients will be provided with a tracking number for all shipments.

Costs for Shipping, Handling, Customs and Regulatory Fees

Shipping, handling, storage fees, international customs or other regulatory fees that the buyer may incur after purchasing an item from us are non-refundable. Any and all customs and other regulatory charges that may be required are the buyer's responsibility and will vary from country to country.

Packaging Information

Packaging is dependent upon the item. Maps are typically shipped either flat (wrapped and sandwiched between protective stiff boards) or in thick-wall sturdy packing tubes.

Insurance Information

Shipping Insurance will be added to all items over $100.00. Insurance rates are usually $0.05 per $100.00 of value insured.

Return Policy

Items may be returned within 7 days of receipt following these terms:

  1. Contact us immediately by email requesting a return authorization.
  2. The item must then be shipped back to us at buyer's expense immediately with ‘signature required’ for delivery and must use, at a minimum, the same shipping method, packaging quality, and be adequately insured.
  3. If a return is requested after the 7-day return period expires, it will not be granted nor honored in any way.
  4. When a discount of any kind is requested and given, all sales are final.
  5. We do not accept returns on damaged items (see below).
  6. We typically issue refunds within 2 business days of the receipt of a returned item.

 

Damaged Delivery and Damaged Returns

We do not issue refunds for items that are returned in a damaged or otherwise unsellable state - returns must arrive here in the exact same condition as they were shipped to you. If an item was damaged in transit to the buyer, then the buyer is responsible for documenting the damage fully and accurately (with photos, descriptions, and with documentation with the delivery personal if possible) in anticipation of filing an insurance claim. Claims must be filed within 7 days of receipt to be honored.